Set up your business
Sign in to INFRO and select your business and a plan covering the services you need. WhatsApp marketing and appointments have separate plan entitlements.
INFRO × SALLA
Your guide to WhatsApp with Salla
Connect your store and business number, configure your messages, and manage automations and delivery in INFRO.
Open Salla connection settingsConnect your Salla store
In INFRO, open appointment settings, then store integrations and Connect Salla securely. Complete official authorization; INFRO identifies your store automatically. Installation in Salla alone does not confirm the INFRO connection.
Connect your official WhatsApp number
Open WhatsApp marketing → Connect number, complete Meta onboarding and select your business WhatsApp account and number. You need permission to manage that account and must complete Meta requirements and number registration.
Prepare templates and recipients
Sync Meta templates and choose a template matching the message purpose and variables. Record customer consent: a phone number on an order or cart is not marketing consent. Opted-out contacts are excluded.
Activate and test each scenario
In Automations, configure order confirmation, order status or abandoned-cart journeys, select the template and timing, and activate. Test a new event after activation using your own consenting number, then check message logs and delivery receipts.
Operations, costs and privacy
Which services are available?
Scheduled campaigns, order confirmation and status automations, abandoned-cart follow-up and a conversation inbox. Appointments and their reminders require a booking entitlement and configured operational number/templates. Each journey must be configured and tested; installing the app does not launch a campaign.
How do store-linked appointments work?
Customers book on your INFRO business page. Store-linked booking eligibility requires a paid, confirmed order using the same phone number. Canceled or refunded orders do not qualify. This is not an automatic synchronization of a Salla calendar.
Are Meta messaging charges included?
Meta charges are separate and paid through the business account, according to message category, recipient country and Meta terms. INFRO allowances are monthly processing limits, not prepaid Meta credit or a delivery guarantee. Review the displayed price, billing cycle and trial before subscribing.
Why did authorization expire?
Start the connection inside your INFRO business account and complete it within ten minutes using the same account. If you installed from Salla first, return to INFRO and start a fresh authorization using the Connect button.
Why was a message not delivered?
Check number connection and registration, template approval, activation before the event, recipient consent and opt-out status, plan entitlement and Meta limits. Historical order synchronization does not send retroactive automatic messages. Check the logs before resending.
How do I disconnect or request deletion?
Disconnect a store in INFRO store integrations, or a WhatsApp number in connection settings. Disconnecting stops INFRO from using that connection. Salla uninstall, subscription cancellation and data deletion are distinct actions; contact support when needed and review the data retention policy.